All bookings are made with acceptance of the terms and conditions and privacy policies.

Invoice and payment

All bookings are invoiced on a weekly basis (Monday to Sunday). Invoices are emailed to you as a PDF document.

Payment is required 30-days from the date of invoice. Payment can be made online using a credit card or by bank transfer.

Business hours

9 am to 6 pm on standard UK business days. After hours all other times.

Inbox monitoring

Our inboxes are monitored continuously during UK business hours. They are monitored on an ad hoc basis outside of these hours.

Bookings

Bookings can be made on a rolling 24 hours to 21 days in advance. Please provide the requested details and a relevant cost-centre or project name for this work.

Bookings are secured and confirmed immediately.

Bookings with less than 24 hours notice

We will always do our best to assist you. If you need urgent assistance please call us (+442071939330), email your corporate account inbox, or the public inbox.

Any work we are able to accept with less than 24 hours notice has a £10 per hour loading above the standard rate for the type of service provided.

Booking start time

Your operator will be standing by and your booking commences at the scheduled start time.

Booking end time

To ensure that we can complete all of your requested work, please ensure that you book sufficient time. We will only charge time up to the actual time used in the final hour scheduled.

If there is more work submitted than can be completed in the time you have booked we will do this if we have the time available. We will only charge time up to the actual time used.

Changing a booking

You can change any of the details of your booking up until 24 hours before the scheduled start time of the booking. After this time you can change the cost centre, project name, or the document and mark-ups you intended to submit.

Cancelling a booking

Bookings can be cancelled up until 24 hours before the scheduled start time of the booking. After this time the booking will be charged. You can change the cost centre, project name, or the document and mark-ups you intended to submit up until the start time of the booking.