Invoice and payment
All bookings are invoiced on a weekly basis (Monday to Sunday). Invoices are emailed to you as a PDF document.
Payment is required 30-days from the date of invoice. Payment can be made online using a credit card or by bank transfer.
9 am to 6 pm on standard UK business days. After hours all other times.
Our inboxes are monitored continuously during UK business hours. They are monitored on an ad hoc basis outside of these hours.
Bookings can be made on a rolling 24 hours to 21 days in advance. Please provide the requested details and a relevant cost-centre or project name for this work.
Bookings are secured and confirmed immediately.
Bookings with less than 24 hours notice
We will always do our best to assist you. If you need urgent assistance please call us (+442071939330), email your corporate account inbox, or the public inbox.
Any work we are able to accept with less than 24 hours notice has a £10 per hour loading above the standard rate for the type of service provided.
Booking start time
Your operator will be standing by and your booking commences at the scheduled start time.
Booking end time
To ensure that we can complete all of your requested work, please ensure that you book sufficient time. We will only charge time up to the actual time used in the final hour scheduled.
If there is more work submitted than can be completed in the time you have booked we will do this if we have the time available. We will only charge time up to the actual time used.
Changing a booking
You can change any of the details of your booking up until 24 hours before the scheduled start time of the booking. After this time you can change the cost centre, project name, or the document and mark-ups you intended to submit.
Cancelling a booking
Bookings can be cancelled up until 24 hours before the scheduled start time of the booking. After this time the booking will be charged. You can change the cost centre, project name, or the document and mark-ups you intended to submit up until the start time of the booking.